Shipping Policy

Thank you for shopping with Maison Vela. Please review our shipping policy below.

Where We Ship

We currently ship to the United Kingdom and European Union.

Processing Time

All orders are processed within 1–2 business days of purchase. Orders are not shipped or delivered on weekends or public holidays.

If we're experiencing a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there's a significant delay.

Shipping Time

Once your order has been processed and shipped, delivery typically takes 5–10 business days, depending on your location.

Destination	Estimated Delivery
United Kingdom	5–10 business days
European Union	5–10 business days

Please note these are estimates and not guarantees. Delivery times may vary due to customs processing (for EU orders), carrier delays, or other factors outside our control.

Shipping Costs

Shipping is charged at a flat rate of £7.99 per order, regardless of order size or destination, applied at checkout.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number so you can follow your delivery.

Customs, Duties & Taxes (EU Orders)

For orders shipped to the European Union, your order may be subject to import duties and taxes, which are levied once the package reaches your country. Maison Vela is not responsible for these charges — they are the responsibility of the customer. Please check with your local customs office for more information.

Lost or Delayed Packages

If your order hasn't arrived within the estimated delivery window, please contact us at maisonvela.shop@gmail.com and we'll investigate with the carrier.

Questions

If you have any questions about your shipment, reach out to us via our Contact page.

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Last updated: [Month Year]